Stone Oak Orthodontics provided outstanding customer service from the moment we walked in. From the beginning, everyone made us feel welcomed and cared for. Our experience with Treatment Coordinator Mylene Decker and Dr. Robert Ray Cesar was truly exceptional.
Ms. Decker and Dr. Ray took the time to explain everything in a way that was clear, thorough, and easy for our family to understand. They carefully reviewed the best orthodontic and airway-focused treatment plan for my three boys, and we were very impressed by their holistic approach. It was clear that they were not just focused on straightening teeth, but on providing the best overall treatment for my children’s long-term health and well-being.
I have been to many dentists and orthodontists over the years, and I can honestly say we have never had treatments explained to us the way Dr. Ray explained them. He was patient, knowledgeable, and made sure we felt informed and comfortable every step of the way.
Ms. Decker was equally amazing. She explained the payment options clearly and worked with us in a way that was professional, kind, and truly second to none. Her customer service was exceptional.
Overall, our experience at Stone Oak Orthodontics was excellent, and I highly recommend them to any family looking for quality orthodontic care, airway-focused treatment, and a team that truly puts patients first.